General Conditions of Sale

1. Definitions

• Seller: Regazzoni SAS di Paradiso Paolo & C., Via Daniele Crespi 1/3, 20027 Rescaldina (MI), Italy, VAT 12867510963.
• Customer / Consumer: the natural person purchasing for purposes unrelated to their business or professional activity.
• Products: the laundry fragrances and the home and car air fresheners offered on the Site.
• Consumer Code: Legislative Decree 206/2005 as amended.

2. Scope

These Conditions apply to all sales concluded through the Site. By placing an order, the Customer fully accepts the Conditions in force at the time the order is submitted. Any different conditions of the Customer do not apply unless agreed in writing.

3. Order and conclusion of the contract

The order submitted through the Site constitutes a contractual proposal. The contract is concluded upon the order confirmation email sent by the Seller.

Before submitting, the Customer may review and correct input errors in the cart. The Seller reserves the right to reject incomplete orders or orders for unavailable products.

4. Prices

Prices are in Euro and include VAT. Shipping costs, if any, are shown before order confirmation. The applicable price is the one published on the Site at the time of the order.

5. Product characteristics

The Products are concentrated laundry fragrances and air fresheners for the home and car, not intended for food consumption. They must be kept out of the reach of children and used according to the instructions and warnings shown on the packaging. Image colours may differ slightly from the actual product.

6. Shipping and delivery

Delivery is made by express courier throughout Italy, to the address given by the Customer. The times shown on the Site are estimates and run from confirmation of the order. Risk passes to the Customer upon delivery.

7. Payment methods

Payment is due at the time of the order through the secure checkout provided by Shopify.

• Credit/debit cards and major digital wallets.
• Instalment payment via Scalapay, where available, under the relevant provider's terms.

8. Right of withdrawal and exclusions

Pursuant to art. 52 et seq. of the Consumer Code, consumers generally have 14 days to withdraw from distance contracts.

Customers acting as consumers have the right to withdraw within 14 days of receiving the Products, without giving any reason, under art. 52 et seq. of the Consumer Code. Pursuant to art. 59(1)(e), withdrawal is excluded for sealed goods which are not suitable for return for hygiene reasons and which have been opened after delivery: fragrances returned with the seal already broken fall within this exclusion.

Electronic withdrawal function. The Customer may exercise the right of withdrawal under art. 54-bis of the Consumer Code (Legislative Decree 209/2025) by sending an explicit statement, including via the model form (Annex I, part B), to info@nectarexperience.it; the Seller will confirm receipt on a durable medium.

9. Legal guarantee of conformity

The Products are covered by the legal guarantee of conformity (art. 128 et seq. of the Consumer Code), lasting 24 months from delivery. Any lack of conformity must be reported as set out in the Return and Refund Policy.

10. Complaints and support

Complaints may be sent to info@nectarexperience.it or via WhatsApp at +39 350 973 9271 and are handled within 48 hours of the report.

11. Liability and force majeure

The Seller is not liable for failures due to force majeure or unforeseeable events, nor for any use of the Products that departs from the instructions and warnings shown on the packaging.

12. Applicable law and jurisdiction

These Conditions are governed by Italian law. For disputes with consumers, the court of the consumer's residence or domicile, if in Italy, has exclusive jurisdiction. The right to resort to alternative dispute resolution (ADR) bodies under art. 141 et seq. of the Consumer Code is reserved.