Returns and Refund Policy
Nectar Experience is a brand of Regazzoni sas di Paradiso Paolo & C., registered office at Via Daniele Crespi 1/3, 20027 Rescaldina (MI), Italy, VAT and tax code 12867510963. This page explains how long you have to return a product, under what conditions, and how refunds are issued, in accordance with the Italian Consumer Code (Legislative Decree 206/2005).
1. Right of withdrawal: 14 days
If you buy as a consumer you may withdraw from your order within 14 days of receiving the goods, without giving any reason and without penalty, under articles 52 and following of the Italian Consumer Code.
If your order contains several products delivered separately, the 14 days start from delivery of the last product.
The right of withdrawal does not apply to purchases made with a VAT number in the course of a business or for resale: those are governed by the terms agreed when the order is placed.
2. How to request a return
To withdraw, simply tell us within the 14 days, stating your order number and the products you wish to return, through one of these channels:
- Email to info@nectarexperience.it
- WhatsApp or phone on +39 350 973 9271
- Certified email (PEC) to ragazzonisas@lamiapec.it
We reply within 2 working days with your return authorisation and the address to ship the parcel to. Please wait for our reply before shipping, so the return does not go astray.
3. Return conditions
For a return to be accepted, products must be sent back:
- Intact and unused, with the protective seal still unbroken
- In their original packaging, with any accessories and documentation
- Within 14 days of notifying us of your withdrawal
As provided by article 59 of the Italian Consumer Code, withdrawal does not apply to sealed products that have been opened after delivery, where breaking the seal makes them unsuitable for return on hygiene grounds. Fragrances returned with the seal already broken fall into this category. The warranty on faulty products described below always applies regardless.
4. Return shipping costs
Return shipping is at the customer's expense and you may use the courier you prefer. We recommend a tracked service: until the parcel reaches us, the goods remain your responsibility.
We cover the cost when the return is due to our error, a faulty product, or damage in transit.
5. Refunds
Once we receive the return and check the condition of the products, we issue the refund within 14 days using the same payment method as the order, unless otherwise agreed. The refund covers the price of the products and the standard shipping you paid at purchase.
If you chose a faster delivery than the standard option, the difference in cost is not refunded, as provided by law.
6. Faulty or damaged products
If you receive a faulty product, one that does not match your order, or one damaged in transit, contact us within 14 days of delivery with photographs of the product and the packaging. We will replace it or refund it in full, including return shipping.
If the packaging is visibly damaged on delivery, we recommend accepting the parcel with a written reservation on the courier's document: it helps us claim compensation from the carrier.
7. Exchanges
We accept exchanges of fragrance or size within 14 days of delivery, under the same conditions as returns. Write to us stating the product you received and the one you would like: if there is a price difference, we will charge or refund it.
8. Legal guarantee of conformity
All products sold to consumers carry the 24 month legal guarantee of conformity provided by articles 128 and following of the Italian Consumer Code. The guarantee covers defects present at the time of delivery and is separate from the right of withdrawal, which covers simply changing your mind.
9. Contact and disputes
Regazzoni sas di Paradiso Paolo & C., Via Daniele Crespi 1/3, 20027 Rescaldina (MI), Italy, VAT and tax code 12867510963. Email info@nectarexperience.it, PEC ragazzonisas@lamiapec.it, phone and WhatsApp +39 350 973 9271.
For disputes relating to online purchases you may turn to the mediation bodies accredited with the Italian Ministry of Enterprise and Made in Italy, or to the court of the place where you reside or have elected domicile.
Last updated: 15 September 2026